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This Refund Policy governs the conditions under which refunds may be processed for services offered on the Duepe platform, operated by Ecobyte Solutions Private Limited (“Duepe”, “Company”, “we”, “us” or “our”). By using the Services, you agree to this Refund Policy along with the applicable Terms & Conditions.
Once a User opts for any service, plan, or transaction available on the Duepe platform and successfully completes the payment, such payment is generally non-refundable. Certain transactions are irreversible in nature due to regulatory, banking, or service provider constraints.
Payments made for onboarding, service enablement, or access to platform features may not be eligible for refund under any circumstances once processed, except where required by applicable law.
Access to Duepe services is subject to successful completion of mandatory Know Your Customer (KYC) verification, wherever applicable. User accounts or service access may be activated only after successful verification.
If a User is unable to complete KYC verification due to incorrect, incomplete, or unverifiable information, Duepe may not be able to activate the account or enable certain services. In such cases, refunds, if any, shall be subject to internal review and applicable regulatory requirements.
In the event of a transaction failure that is directly attributable to Duepe’s systems and where confirmation of such failure is received from the payment gateway or service partner, the transaction amount may be refunded to the User’s original source account.
Eligible refunds, if approved, are typically processed within 7–21 working days from the date of the transaction. Only the actual transaction amount shall be refunded. Payment gateway charges, service fees, and applicable taxes are non-refundable.
If a User receives a confirmation of successful payment but the corresponding service is not delivered, the User must raise a complaint by contacting Duepe customer support through the official support email provided on the website.
Upon receipt of the complaint, Duepe will investigate the matter in coordination with the relevant bank, payment network, or service provider. Based on the findings, Duepe may process a refund or adjustment in accordance with partner policies and applicable regulations.
In all circumstances, Duepe’s liability shall be limited strictly to the amount actually received by Duepe for the specific transaction in question. Duepe shall not be responsible for any indirect, incidental, consequential, or additional claims arising out of failed, delayed, or disputed transactions.
For services facilitated through third-party providers such as banks, billers, travel operators, or payment networks, refunds (if any) shall be governed by the policies of the respective service providers. Duepe does not guarantee refund timelines or outcomes for third-party services beyond what is permitted under applicable agreements.
By using the Duepe platform, the User acknowledges and agrees that this Refund Policy forms an integral part of the Terms & Conditions and any applicable agreements entered into with Duepe. This policy may be updated from time to time, and continued use of the Services constitutes acceptance of such updates.
For refund-related queries, please contact us at support@duepe.com.