Privacy Policy

This Privacy Policy (“Policy”) explains how Ecobyte Solutions Private Limited, operating under the brand name “Duepe” (“Duepe”, “Company”, “we”, “us”, or “our”), collects, uses, stores, processes, and shares information when you access or use our website https://duepe.com, mobile applications, or related services (collectively, the “Platform”).

This Policy applies only to information collected through the Platform and services offered by Duepe (“Services”). By using the Services, you confirm that you have read, understood, and agreed to the practices described in this Policy. If you do not agree, please discontinue use of the Services and do not provide permissions when requested.

Legal Compliance

This Policy is framed in accordance with applicable Indian laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable data protection principles. Duepe endeavors to follow reasonable and lawful data protection practices.

Information We Collect

Depending on the nature of services used, Duepe may collect or receive information directly from you, automatically through your device, or from authorized third parties. The information collected may include:

• Basic identity details such as name, date of birth, gender, contact number, email address, and address
• KYC-related information such as PAN, Aadhaar-based verification (where applicable), photographs/selfies, and business documents
• Service-related information including recharge details, bill payment references, AEPS/DMT transaction data, and booking details
• Device and technical information such as device ID, operating system, IP address, app version, and network information
• Location data derived from IP address or device settings (subject to permissions)
• Banking or payment-related information necessary to process transactions (Duepe does not store complete card details)
• Usage data and interaction patterns for security, analytics, and service improvement

You may choose not to provide certain information; however, this may restrict access to specific Services.

How We Use Information

Duepe uses collected information for purposes including but not limited to:

• Providing and operating requested Services
• Processing transactions and service requests
• User verification, KYC, and regulatory compliance
• Improving platform functionality, performance, and user experience
• Communicating important updates, service alerts, and transactional messages
• Preventing fraud, misuse, and unauthorized access
• Customer support and grievance resolution
• Legal compliance and enforcement of terms

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. Access to personal data is restricted to authorized personnel on a need-to-know basis.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. Users are advised to safeguard their credentials and devices.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements, unless a longer retention period is required by law or regulatory authorities.

Sharing of Information

Duepe may share information with trusted third parties strictly for legitimate business purposes, including:

• Partner banks, payment networks, and service providers for transaction processing
• Technology vendors supporting platform operations
• Regulatory authorities, courts, or law enforcement agencies where required by law

We do not sell personal information to third parties. Any sharing is limited to what is necessary for service delivery or legal compliance.

Third-Party Links

The Platform may contain links to external websites or services not operated by Duepe. We are not responsible for the privacy practices or content of such third-party websites. Users are encouraged to review the privacy policies of those sites independently.

Cookies and Tracking Technologies

Duepe uses cookies and similar technologies to enhance user experience, analyze platform usage, and improve services. Cookies help us understand user preferences and usage patterns.

You may control or disable cookies through your browser settings; however, some features of the Platform may not function properly if cookies are disabled.

User Rights and Choices

You may contact us to access, update, or correct your personal information, subject to applicable laws. You may also withdraw consent for data processing by writing to us; however, this may impact our ability to provide certain Services and may result in service discontinuation where legally required.

Disclosure for Legal and Safety Reasons

We may access, preserve, and disclose information when required to:

• Comply with applicable laws, regulations, legal processes, or government requests
• Protect the rights, property, or safety of Duepe, users, or the public
• Prevent fraud, security breaches, or unlawful activities

Change in Ownership

In the event of a merger, acquisition, restructuring, or transfer of assets, user information may be transferred to the new entity subject to applicable data protection laws.

Updates to this Privacy Policy

Duepe may update this Privacy Policy from time to time. Any changes will be published on the Platform. Continued use of the Services after updates constitutes acceptance of the revised Policy.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your data, please contact:

Email: support@duepe.com
Phone: 02269710820